To see what each step looks like on your phone, just click each step and check out the picture. You can also use the arrow keys on your keyboard.

  • 1. Touch the arrow icon.
  • 2. Scroll and touch Settings.
  • 3. Scroll and touch about.
  • 4. Scroll and touch Reset phone.
  • 5. A warning message will now be displayed — Resetting your phone will erase all your personal content, including applications that you have purchased and downloaded and will restore the factory settings. Do you want to continue?
  • 6. Touch yes.
  • 7. Another warning message will be displayed — Are you sure you want to erase all of your personal content from your phone?
  • 8. Touch yes.
  • 9. Restarting ……. will be displayed brielfy.
  • 10. The phone will now restart, this may take a few moments.